FAQ: SkinVision

Getting Started

• How do I sign up?
• What is SkinVision?
• Who should use SkinVision?
• SkinVision explained: How we support your skin health
• Is SkinVision available everywhere?
• Which devices are compatible with SkinVision?

Using SkinVision

• How do I cancel my subscription?
• Why is it hard to capture my skin spot sometimes?
• What's the difference between a Smart check and a Standard check?
• How do I activate my promo code?
• How do I verify my email address?
• How can I delete my account?

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Using SkinVision through your Dutch or Belgian health insurance policy

• Free access to SkinVision with your Dutch or Belgian health insurance policy

The Assessment

• Why am I receiving mixed results?
• What if I receive a high risk rating?
• What does it mean if my assessment is ‘In Review’?
• Where can I find my recommendation?
• How can I share a copy of my assessments with my doctor?

Pricing

• How much does SkinVision cost?
• Why do I have to pay for the SkinVision-Service?
• Refunds

Good To Know

• Can SkinVision help me detect skin cancer, and does it replace a doctor?
• What to expect from a doctor’s visit?
• How does the risk assessment work?
• What types of skin cancer can SkinVision detect signs of?
• How does SkinVision’s algorithm detect skin cancer?
• Is my personal information safe?

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