In order to provide reliable skin assessments, SkinVision uses an advanced Smart Camera built into the app.
This ensures that every photo meets medical quality standards, which is essential for accurate analysis and reliable results.
Why can't I upload photos from my gallery?
Photos taken outside the app often do not meet the conditions necessary for a reliable assessment, such as the correct distance or good lighting.
The in-app Smart Camera automatically guides you through these requirements.
For this reason, uploads from the gallery are not supported.
Why do I have to use the rear camera?
The front camera (selfie camera) is not supported because it usually cannot capture the level of detail required for accurate skin assessments.
Front cameras often have lower resolution and inconsistent lighting, making it more difficult for our algorithm to detect subtle skin changes.
For the most reliable results, always use the rear camera.
If a skin spot is difficult to reach, ask a friend or family member to help you take the photo.
Why is it sometimes difficult to capture my skin spot?
Some skin spots can be difficult to photograph due to:
- Obstacles: hair, tattoos or fluids covering the spot
- Difficult locations: skin folds, ears, navel or lips
- Low contrast: light spots on light skin or dark spots on dark skin
- Closely spaced spots: multiple moles that are very close together
If your skin spot falls into one of these categories, you can still perform a Standard check, where our medical team will manually review your photo.
Tips for taking a clear photo
Follow these steps to ensure your image meets the medical quality standards required for accurate analysis:
- Check your lighting: Make sure there is sufficient light. Take the photo near a window or in a well-lit room. Avoid shadows or reflections on your skin.
- Keep the area visible: Ensure that the skin area is clearly visible and that there is no hair or shadows covering it.
- Keep your hand steady: If your photos are blurry, rest your arm or hand on a stable surface until the photo is taken. This helps the Smart Camera to focus correctly.
- Maintain the correct distance: hold your camera approximately 10-20 cm away from the skin area and slowly move closer until you find the correct distance.
- Pay attention to the Smart Camera indicator: when the grey circle turns blue, the Smart Camera will focus and take your photo. Once the circle is completely blue, your photo has been successfully taken.
- Additional tips
- Ensure that only one skin area is visible in the photo.
- If the area is difficult to reach, ask someone for assistance.
- Use Standard Check in the app when Smart Check is unable to complete the analysis.
- Need assistance? Contact us at info@skinvision.com.