Why am I receiving mixed results?

We understand that receiving mixed results for the same skin spot—such as both low and high risk assessments—can be confusing and possibly concerning. Our priority is to offer clear guidance and support for your skin health, so let us explain why this might happen and how to interpret these results.

Understanding high risk ratings:

Firstly, a high risk rating indicates that the skin spot you submitted shows signs that need further examination by a healthcare professional. Here's what you should keep in mind:

• It's not a diagnosis: This rating is not a diagnosis of skin cancer. It's an important step to prompt you towards seeking professional medical advice.
• Statistics show: Data reveals that only 1 in 3 individuals with a high risk rating end up needing treatment. This highlights the importance of a professional evaluation to accurately assess your skin's condition.
• Use this information wisely: Think of our assessment as a friendly guide. It's here to direct you to the next appropriate steps for taking care of your skin, ensuring you seek medical advice in a timely manner when it's recommended.
• Our goal is your peace of mind: We're committed to helping you feel assured about your skin's health. Our service is designed to support, not to alarm. We're here for you every step of the way.

When you receive mixed results:

If you find yourself with both a low and high risk assessment for the same spot, we recommend erring on the side of caution. Following the high risk assessment advice is wise. Visiting a doctor for a definitive diagnosis is always the best course of action. They are the most qualified to offer you a precise diagnosis and the right treatment plan if needed.

Remember, our aim is to empower you with information and guide you towards making informed decisions about your skin health. If ever in doubt, a professional medical opinion is your safest bet.