Why is my iPhone not able to focus when taking a photo?

The SkinVision application is currently experiencing issues with these specific devices;

      - iPhone 11 Pro

      - iPhone 11 Pro Max

      - iPhone 12 Pro

      - iPhone 12 Pro Max

      - iPhone 13

Issue

Some of these devices are causing the failure when taking a picture. The camera is not able to focus enough for a Smart Scan. This is not consistent across all iPhones. 

We're working hard to find a long-term solution with Apple. However, in the meantime, we'll be releasing a short-term solution from our end, which should help to resolve this issue.

As a valued customer, we want to keep you informed. Please contact [e-mail] to be added to a list of users who will receive a notification when this issue is resolved.

What can we offer you now?

SkinVision offers Standard checks to use. Your picture will not be assessed by our algorithm but sent directly our panel of dermatologists for review. Please contact [e-mail] so our friendly team can arrange this offer for you. 

We're sorry for any inconvenience this has caused and are working tirelessly to ensure you can successfully take a photo in the future. 

Thank you for your patience.

Aeron | SkinVision