How can I delete my account?

We understand that there may come a time when you no longer feel the need for our service. In the interest of empowering all users in taking control of their data, we want to make deletion an easy process should you choose to do so:

You can delete your account by simply completing the following steps:

1. Open the SkinVision app
2. Click on 'account' at the bottom right
3. Scroll down and click on 'delete account'
4. Read the proposed information and click 'confirm
5. We ask that you provide us with a reason for account deletion so that we can improve our services.
6. Tick the 'I agree' box and click 'delete my account'

Your account and associated data will now be deleted automatically.

What happens to your data after deletion? 
Some of your Personal Data (Personal information) including name, email, insurance number may be kept until the next billing cycle. This is for tax purposes. 

However, your device details and IP address are anonymised so that there is no trace back to you personally. 

Personal Health information including images, tags and recommendations are also completely anonymised after your account is deleted. As a medical device, we are required to keep this for audit trails. 

If you have any questions related to this article, please contact our support team at [e-mail].